Our Guarantee & Warranty - Portcullis Gate Repair Orlando

The Portcullis Gate Repair Orlando Guarantee

We’ve repaired enough gates across Orlando to know that a guarantee only means something if it’s written down. Since 2008, Portcullis Gate Repair has put our promise on every single invoice: if the repair isn’t done right, we come back and make it right, for a full 365 days, at no charge to you. That’s the 365-Day Done Right Promise, and it’s stamped on every repair invoice before our technician leaves your property. No fine print, no pro-rated nonsense, no arguing about whether it’s “normal wear.” If our repair fails inside the guarantee period, the return visit costs you nothing. That’s the whole point of a guarantee.

What’s Covered

When we hand you a written guarantee, here’s exactly what it means for your gate.

• Workmanship, for 365 days. Every repair we perform carries a written guarantee covering our labor and installation work. If something we touched fails within a year, we fix it without charging you for the return trip or the correction.
• Parts handling and procurement. When your repair needs a replacement part, we source it, carry it, and stand behind how it was installed. If the part itself fails inside the guarantee window, we coordinate the fix and return visit at no cost to you for our labor.
• Clean job site, every time. We leave your driveway, gate track, and surrounding area cleaner than we found it. That’s not a courtesy; it’s written into The Kingswell Way and applies to every Portcullis location, including ours in Orlando.
• Honest arrival windows. When you book with us, you get a real arrival window before the truck rolls. We don’t leave you waiting through a four-hour gap. If our window slips, you’ll know before it happens, not after.
• Written price before any work starts. You’ll see the price in writing before a single bolt is turned. If the repair scope changes mid-job, we stop and get your approval on the new number before continuing. No surprises on the invoice.

Our Satisfaction Promise

Here’s how it works if something isn’t right. Call us. A live person answers, 24 hours a day, seven days a week, including holidays. Tell us what’s wrong. We schedule a return visit based on the guarantee written on your original invoice. When the technician arrives, they’ll diagnose the issue, confirm it falls under the guarantee, and correct it. You pay nothing for the return visit. That’s the 365-Day Done Right Promise, backed in writing by the Kingswell Guarantee. Dean Prescott, Owner here in Orlando, makes the final call on any disputed claim, and he’d rather spend an hour making something right than lose a customer over a gate that still creaks or stalls.

If the fix we made didn’t hold, if a setting drifted, if a weld cracked, if a limit switch started acting up, call us. The guarantee isn’t a coupon for a discount on the next repair; it’s a promise that we’ll stand behind the first one until it’s right.

Licensed & Insured Backing

A written guarantee is only as good as the company standing behind it. Portcullis Gate Repair Orlando is licensed and insured, and every technician who works on your gate is background-checked and uniformed. That matters when a contractor is working on a vehicle gate with high-tension springs, heavy iron panels, and electric operators. Gates and gate motors involve serious mechanical force. We recommend that garage doors, swing gates, and slide gates with spring assemblies or high-tension cables be serviced by trained professionals, not attempted as a weekend project. If something goes wrong, our insurance is real and current, and our licensing means the work is performed to state standards. The Kingswell Guarantee is the written proof on top of that foundation. It’s not a franchise promise; every Portcullis location is independently owned and operated, but each one is bound to the identical Kingswell Guarantee: written price, real arrival window, clean job site, and written guarantee on every repair. The same standard, every time.

Written by Dean Prescott, Owner at Portcullis Gate Repair Orlando, serving Orlando since 2008.